This position reports to the Guest Service Station Manager. The Guest Service Officer shall also maintain the highest level of safety, security, and service standards for ground operations.
Your Duties for AirAsia Recruitment
- Plan and review the staff deployment on a daily basis to be fair and meet operational needs to all staffs
- To ensure sufficient manpower is assigned to respective areas i.e. Check- in Counter and Boarding Gate. In the event of insufficient manpower, Guest Service Officer shall plan and arrange additional manpower (overtime) for replacement
- To ensure the smooth daily operations by Guest Service at Check-in counter, Gate Management, Arrival Hall and also to prepare daily operations reports.
- To ensure that staff are properly plan before starts of operation by updating staff of any information, briefing and debriefing, assigning staff at their designated area, and that all tools are sufficient and in order.
- Responsible for ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia;
- To report to Station Manager for any risk events to the safety and/or security for the station operations.
Your Traits for AirAsia Recruitment
- Minimum 4 years’ experience with 2 years’ experience in the airline industry.
- Bachelor’s Degree in any field.
- Able to work on shift.
- Possess personal traits: friendly, mature, humble, honest, and meticulous; self-starter; able to perform under pressure in a challenging environment.
- Proficient in oral and written English and India, or local language where staff is located.
- Ability to maintain high confidentiality, tactful and discretion when dealing with people.
- Possess good interpersonal and communication skills.
- High comfort level working in a diverse environment.
- Good knowledge of MS Words, Excel and PowerPoint.
Steps to Apply Online for AirAsia Recruitment
- First of all open the official website mycareer.airasia.com
- Navigate to the careers section.
- All the current openings will be shown in this section.
- Check the post-eligibility.
- If your profile matches with the criteria then click on the online application.
- Fill out the application form the submit